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1.11 CENTRAL MONITOING CENTRE (CMC)

PIAs, SRLMs and CTSAs should have a Central Monitoring Centre (CMC) at an appropriate location - their strategic/operational headquarters being usually the appropriate. It should have regular monitoring and controlling mechanism to ensure quality of project implementation such as counselling of candidates, ensuring proper documentation, quality of training delivery, equipment availability and maintenance, review of daily failure report at the centre, trainers’ assessment, candidates’ assessment and certification, timely payment of candidate’s entitlements and address candidates grievances. Further ensure timely placement, tracking and also address problems associated with candidate transition to work spots. It is suggested that the CMC should have latest facilities to monitor centrally the CCTV footages. a call centre to get feedback and monitor the project health and other central monitoring tools.