Content: 1.9. Approach to quality

Content

1.9. Approach to quality

Quality is treated as an all pervading talisman in the programme and the PIA is given the central role to ensure quality of the programme. At the PIA level, two checks are envisaged; first being the PIA operations team (OP team) who have to ensure that its members do a good quality job at all times and at all levels. This is supplemented by the PIA quality team (Q team) who will further check the quality of outcomes and report the results.The TSA/SRLM will further check the quality of the programme based on the PIA Q team checks.

SOP does not give a specific composition of a Q team. However, the works to be undertaken by Q team are indicated in various processes given in SOP and PIA should plan Q team accordingly. It is reiterated that the primary responsibility for maintaining quality is that of the PIA and its Q team. Keeping this in spirit the Q team of PIA, though it works under PIA umbrella, should be the primary watchdog to maintain the quality at all level. It should report all deficiencies in quality to the PIA management, and SRLM for APS and CTSA for YPS. The PIA management team should correct the deficiencies and send its compliance report not later than 10 days. Such a self-correcting mechanism is highly encouraged. However if it is observed that the Q team is not performing its duty properly then serious action will be taken against the PIA. Such an assessment of non-performance would become part of checks by SRLM and CTSA.

It is clarified that PIA OP team will verify and certify all the records at all times. The rest of the teams - PIA Q team, TSA and SRLM, will verify a 100% of some items/records and some items on a sample basis. Table 1.2 gives a breakup of the units to be assessed 100% and the items to be checked on a sample basis.

Table 1-5 List of items verified 100% and by sample

Sampling	Items
100 %	a) Project related records kept at headquarters/regional office, Training centres, Residential centres, b) Course curriculum and contents - c) Verification of candidates by PIA OP team, d) PPS payment – documentary evidence like bank transfers etc.
By sample	a) Candidate documentation, b) Assessment of training quality through prescribed methods, c) Watching of CCTV modules for various aspects of training quality, d) Placement and tracking, e) PPS payment – physical verification along with placement and tracking, f) Incentive - career progression, one year retention, foreign placement.

Sampling

Items

100 %

a) Project related records kept at headquarters/regional office,

Training centres, Residential centres,

b) Course curriculum and contents -

c) Verification of candidates by PIA OP team,

d) PPS payment – documentary evidence like bank transfers etc.

By sample

a) Candidate documentation,

b) Assessment of training quality through prescribed methods,

c) Watching of CCTV modules for various aspects of training quality,

d) Placement and tracking,

e) PPS payment – physical verification along with placement and tracking,

f) Incentive - career progression, one year retention, foreign placement.

The samples will be randomly generated and controlled through an automated process. Neither the CTSA/SRLM, who normally draw the samples, nor the PIA Q team will know about the samples to be checked in advance. The conclusions to be drawn from assessment of samples and action to be taken are context sensitive, and will be explained at each stage accordingly.